GSA IT Operations & Maintenence, O&M, ITIL-based Service Delivery, PMP, GSA OCIO, HSPD-12 Smart Card, Active Directory, Network Security, Voice & Video, Blackberry Services, E-mail, Collaboration, Virtualization, Symantic Endpoint Encryption, Infrastructure Architecture, Equipment and Software evaluation, IAM, Workflows, Thin Client Support, RSA, NOC, LAN, Citrix, Terminal Services, Tele-work, vSphere 4, ESC, Cost Reduction